Terms & Conditions (AGB)

Last Updated: 31/08/2025

These Terms and Conditions (“T&Cs”) govern all purchases made through the website www.calmavita.com (“the website”) operated by:

FTL Next GmbH
Premgasse 29,
1230 Vienna, Austria
📧 info@calmavita.com
📞 +43 69912282038
Commercial Register: FN 550639p
VAT ID: ATU77035058
Managing Director: Rostyslav Futalo
Supervisory Authority: Magistratisches Bezirksamt für den 23. Bezirk, Vienna
Member of the Austrian Federal Economic Chamber (WKO), Vienna Branch (WKW)
Business activity: IT Consulting (registered), Scented Candle Production & Sales (planned)
Brand name: Calma Vita

1. Scope

These Terms and Conditions govern all sales concluded between FTL Next GmbH (hereinafter “Seller”) and any natural person acting privately (hereinafter “Customer”) through the website www.calmavita.com.

By placing an order, the Customer acknowledges and agrees to be bound by the version of the Terms and Conditions published on the website at the time the order is placed.

However, the client does not have the right to modify the terms and conditions. The applicable terms and conditions are those published on the website at the time of purchase/when the order is placed.

If one or more of the clauses of the terms and conditions are determined to be invalid, the remaining clauses will remain in full effect.

The terms and conditions are available in English.

2. Customer Eligibility

To place an order, the Customer must be at least 18 years old and legally capable of entering into binding contracts.
The Customer must also have a valid debit or credit card.

The Customer is responsible for ensuring the accuracy of the data provided during the checkout process.

In case of any error in the data transmitted by the customer, FTL Next GmbH cannot be held responsible in the event that it is therefore not possible to deliver the order.

The Seller reserves the right to cancel or refuse any order that does not comply with these eligibility requirements.
In the event that the customer has already paid for the purchase/order, it will be refunded.

3. Orders

The Customer voluntarily selects products and adds them to the shopping cart. Before completing the purchase, the Customer must enter their billing and shipping information, agree to the terms, and proceed to payment. The customer fully understands that placing an order gives rise to the obligation to pay.

By clicking on the "Pay Now" button, the Customer fully acknowledges the completion of the order, confirms that they are initiating a payment process, and guarantees that all provided data is correct and complete.

A confirmation email will be sent upon successful payment.

The contract is concluded in English. After placing the order, the Customer receives an email confirmation with the order details. The text of the contract is not stored by the Seller in a form accessible to the Customer beyond this confirmation.

Before clicking “Pay Now,” the Customer can review and correct the information entered in the checkout process.

4. Products

All product images and descriptions on the website are non-binding and for reference only. The Seller does not accept liability for inaccuracies or omissions in product visuals or descriptions.

FTL Next GmbH aims to fulfil all orders as long as products are in stock and will take all reasonable steps to ensure availability.

All candles are labelled in accordance with the EU CLP Regulation. Safety instructions and ingredients (if applicable) are provided on the product packaging. Customers are advised to read and follow these instructions before use.

5. Product Availability

If any item is out of stock, the Customer will be informed by email and may choose to modify or cancel the order. If the delivery period is exceeded by more than fourteen (14) business days (except in case of force majeure), the customer also has the right to modify or cancel his order. To do this, the customer can send an email to info@calmavita.com within ten (10) business days of notification of the delay by the Seller.

Refunds will be issued as soon as possible but no later than fourteen (14) business days.

If no response is received within fifteen (15) days of notification, the order will be automatically cancelled and refunded. In any case, the Seller will not refund any additional amount to the Customer.

6. Payment

Payments are securely processed through Shopify Payments.

The Customer confirms that they have legal authorization to use the selected payment method. If a foreign credit or debit card is used, the card must be authorized for international transactions. Any commission or cost associated with the payment that is billed to the customer will be borne by the customer.

The customer guarantees that he has the right to use the bank card used to make the payment. Payments are made through an external platform, Shopify Payment, which guarantees a high level of security for transactions made through the website. The general conditions of Shopify Payment can be found here: link. The Seller does not store any payment data. Once the payment is made by the customer, the order is validated and becomes final, without prejudice to the right of withdrawal provided for in the "rights of withdrawal" section.

The client expressly accepts and acknowledges that the provision of their bank details (full name, card number, expiration date and CVC number) are subject to an authorization to charge their account up to the total amount due for the order.

When the payment is rejected or not executed, the Seller has the right to suspend, cancel or reject the Order.

7. Ownership of the Products & Risk

Ownership of goods is transferred to the Customer only after full payment is received by the Seller.

All risks are transferred to the customer upon receipt of the order. In case the customer chooses a specially insured transport, the delivery risks are transferred to the transport company.

The Seller shall only be liable for damages caused by intent or gross negligence. Liability for slight negligence shall be excluded unless essential contractual obligations (cardinal duties) are breached. This shall not affect liability for damages arising from injury to life, body or health, or under the Product Liability Act.

8. Delivery

Orders are delivered to the delivery address provided by the Customers when placing their order through the website. The Seller generally ships via third party postal service providers such as UPS or DPD. FTL Next GmbH is not liable for third-party carrier delays or errors.

In the event that the customer unreasonably refuses to accept the delivery or the delivery cannot be made for other reasons, such as the indication of an incorrect address, the package will be returned to the Seller. Once the merchandise is received in good condition, the Seller will reimburse the customer, within fifteen (15) days after receiving the package, the amounts paid, deducting all expenses that may have originated from the above. In these cases, any additional cost that arises will be borne by the client.

If the Seller´s direct liability is raised, the Seller may be exonerated from that liability, in whole or in part, by proving that the breach or misperformance of the contract with the customer is attributable to the customer or to an event arising from fortuitous events or force majeure.

9. Right of Withdrawal (Returns)

Customers may withdraw from their purchase within fourteen (14) days of delivery without the need to state the reasons. Only products purchased on the website www.calmavita.com can be returned to the Seller.

The right of withdrawal expires fourteen (14) days after the buyer or a third party other than the carrier acquires physical possession of the products.

Returns must be in unused, original condition and accompanied by the invoice.
The return must be initiated via email: info@calmavita.com. The Customer must expressly state his desire to return some or all of the products. To comply with the withdrawal period, the customer only has to send the email expressing his desire to withdraw from the contract before the legally binding period expires.

The Customer does not have the right of withdrawal in the event that an essential part of the order is missing (for example, the original packaging) or if the Customer has damaged the product (for example, lighting the candle). 

Refunds will be made within 15 business days using the original payment method. The Seller may delay reimbursement until final delivery of the returned goods.

Returns from outside the EU must be clearly labeled “Non-commercial return” to avoid customs delays.

The Seller will not refund return packages received by the Seller and that are not shipped in accordance with the above procedures. The Customer assumes all risks associated with the return of the products. The Customer bears the direct costs of returning the goods, unless the return is due to an error by the Seller or a defect in the product.

The Customer can use the following withdrawal form, however, its use by the Customer is not mandatory.

If you wish to withdraw from the contract, please fill out the following form and send it to:

FTL Next GmbH
Premgasse 29,
1230 Vienna, Austria, email: info@calmavita.com

Following the structure:

I hereby notify that I withdraw from the contract of sale of the following goods

Requested on (*)

Name of consumer(s)

Address of consumer(s)

Date

_____________________

(*) Delete as appropriate

 Any return must be previously communicated to the Seller customer service department:
by email: info@calmavita.com.

Error in the delivery of the product(s)

If, for any reason, the Customer receives in error a product that does not correspond to the order, the customer must contact the Seller at info@calmavita.com as soon as possible and, in any event, within fourteen (14) days following its receipt of the order.

The Seller will then confirm the non-delivery with the order and inform the Customer of the return procedure, which will be the responsibility of the Seller.

10. Prices & Shipping

The prices corresponding to the customer's order are those indicated on the website at the time of validation of the order by the Customer. Any type of promotions and discounts, if any, are applied to the Customer's order, but only in case the Customer meets the eligibility criteria and correctly enters the promotional codes. Prices are shown in EUR (€) and include VAT unless otherwise stated.

The prices indicated do not include shipping costs or possible import duties that cannot be reasonably calculated in advance. Shipping costs vary depending on where the products are shipped to. They are automatically calculated and added to the order summary, prior to payment by the Customer.
The Customer is responsible for any import duties.

The following shipping costs apply: 

Shipping Zone	Country	Free Shipping (EUR or equivalent in Local CCY)	Shipping  Fees (EUR or equivalent in Local CCY)
1	AT-Austria	over 30 EUR	3,99 EUR (Orders up to 29,99 EUR)
2	DE-Germany	over 50 EUR	9,99 EUR (Orders up to 49,99 EUR)
3	BE-Belgium	over 80 EUR	14,99 EUR (Orders up to 79,99 EUR)
	CZ-Czech Republic
	DK-Denmark
	HU-Hungary
	LU-Luxembourg
	NL-Netherlands
	SI-Slovenia
	SK-Slovakia
4	FR-France	over 100 EUR	19,99 EUR (Orders up to 99,99 EUR)
	HR-Croatia
	IT-Italy
	PL-Poland
	SE-Sweden
5	BG-Bulgaria	over 120 EUR	26,99 EUR (Orders up to 119,99 EUR)
	EE-Estonia
	ES-Spain
	FI-Finland
	GR-Greece
	IE-Ireland
	LT-Lithuania
	LV-Latvia
	PT-Portugal
	RO-Romania
	MT-Malta
	CY-Cyprus

NOTE: the fees and shipping cost thresholds are set up in EUR or as a equivalent in local currency (CCY) by applying a current exchange rate (EUR/local CCY).
Exact costs are calculated at checkout based on your location.

11. Privacy

Only essential data is collected to process and fulfill orders.

Customers can request access, correction, or deletion of their data per our Privacy Policy and GDPR.

12. Force Majeure

FTL Next GmbH is not liable for any failure or delay due to force majeure, including but not limited to strikes, pandemics, regulatory changes, customs issues, or bankruptcy of third parties trusted by the seller, non-delivery or late delivery of goods by external suppliers of the Seller, the imposition of trade restrictions, etc.

13. Warranty

All products are covered under mandatory EU statutory warranty rights.

Defects must be reported within 15 days of discovery. The Customer must present the invoice issued by the Seller to make these guarantees.
Damage due to misuse or modification is excluded from warranty. The legal guarantee does not apply to failures and defects that occur as a result of incorrect or improper use, non-compliance with the instructions for use, accidents, negligence or in case of modifications or adaptations of the products or any other incorrect use by the Customer.

14. Governing Law & Jurisdiction

These Terms are governed by Austrian law.